Player Portal FAQs
for Ticket Buyers
Have questions about the Player Portal or your ticket purchases?
We've got answers!
I don't see my raffle order in the Player Portal
Raffle purchases through the Rafflebox platform are linked to the email used during checkout. To see your order in the Player Portal, ensure the email you used to purchase is the same as your Player Portal email. If the emails match and the order still doesn’t appear, check your email receipt for confirmation. For further issues, contact the raffle administrator, whose details can be found within the raffle rules on the raffle page where you purchased your tickets.
Note: Only online raffle purchases and Goldrush entries appear in the Player Portal. In-person purchases without an email will not be shown.
What happens if I deactivate my Player Portal account?
Ticket buyers may deactivate their Player Portal account at any time via the account page. If you choose to do this, your account cannot be accessed and will be in a secure, dormant state. If you wish to rejoin the Player Portal at a later time and use the same email address you originally used, the Player Portal will recognize this and reactivate all associated information and raffle purchases that were previously available. To reactivate a deactivated account, fill out the sign up form at play.rafflebox.org.
Deactivating a Player Portal account during an active raffle, for which you have purchased tickets, does not remove you or your tickets from that, or any future raffle. Entries to raffles are not dependent on Player Portal accounts and players are in no way obligated to have one to play any of the raffles.
If you are a Goldrush player and choose to deactivate your Player Portal account, please note that your Goldrush player number will remain active at all times, along with your email and/or phone number associated with the Goldrush.
I made a mistake when making my order. How do I fix this?
Contact the raffle administrator for any order corrections. Their contact info can be found within the raffle rules on the raffle page where you purchased your tickets. Be ready to provide your order number, found in the “Your Tickets” section of the Player Portal.
The raffle I entered has had a 'Winner Pending' status for a long time?
This often means that the raffle administrator has chosen their winner but has not 'closed' their raffle which confirms the winner and posts it to the Player Portal. If you notice that a raffle has had this status for over 24 hours after a winner was drawn please contact the raffle administrator for an update. Their contact details can be found within the raffle rules on the raffle page where you purchased your tickets.
How do I get a copy of my tickets?
Your tickets are available in the "Your Tickets" section of the Player Portal. Click "View Tickets" to download or print them. You don’t need a copy to be entered in the raffle—tickets are digitally tracked. Email confirmation is also sent at the time of purchase. Losing a physical copy or email confirmation of your tickets does not remove you from a raffle and your purchase is still valid.
When and where will I know who won the raffle?
Track raffle updates in the "Live Raffle" tab of the Player Portal. Once ticket sales close, the raffle administrator will draw winners, and they’ll be displayed along with raffle details.
Where can I find my Goldrush Player Number?
Your Goldrush Player Number is listed in the "Live" or "Past Raffles" tab, along with your payment status. To extend your entries, click the "Purchase Tickets" button. The email used to create your Player Portal account should match the one used to play the Goldrush raffle. An email address is required to associate your participation in the Goldrush and your Player Number with your Player Portal account.
My personal details have changed. How can I update them?
Keep your account up to date via the "Account Details" page (top left of your screen). This ensures correct future raffle entries and contact information if you win. Any edits made to your personal details will be reflected in any future ticket purchases but not current or past ones.
If you are a Goldrush player, it is vital that your personal details are correct, especially your phone number and email address.
I have a question about the raffle. Who should I contact?
For raffle-specific questions, reach out to the raffle administrator. Their contact info can be found within the raffle rules on the raffle page where you purchased your tickets.
How can I manage the notifications I receive for raffles?
To update your notification preferences, go to the "Account Details" page (top right of your screen).